Refund Policy

Overview

This policy explains how refund requests are handled for Window Sticker Decode purchases. It applies to one-time credit packs and subscription payments processed through PayPal.

One-time credit packs

One-time credit packs are generally final once credits have been delivered to your account. If you purchased the wrong pack or experienced a payment issue, contact us before using the credits and we will review the request case by case.

Subscriptions

Subscription charges are billed in advance for the selected billing period. You can cancel a subscription to stop future renewals, but cancellation does not automatically refund the current billing period.

If a subscription was renewed by mistake, contact us as soon as possible. We may review unused credits, payment timing, and account activity before deciding whether a refund is appropriate.

Used credits

Credits that have already been consumed for AI generation are not refundable. Failed generations that are automatically refunded as credits do not create a separate cash refund right.

Expired credits are not refundable. Subscription credits expire at the end of the applicable billing period, and one-time pack credits expire 12 months after purchase unless stated otherwise at checkout.

How to request a refund

Email support@windowstickerdecode.com with the PayPal transaction ID, your account email, and the reason for the request. We may ask for additional information before making a decision.

PayPal disputes

If you open a PayPal dispute, we may pause manual refund handling while the dispute is reviewed through PayPal.